IRCTC's AskDisha 2.0: AI Chatbot Simplifies Train Ticket Booking, Refunds, and Information Access

To streamline train ticket booking and other related services, Indian Railways leverages the Indian Railways Catering and Tourism Corporation (IRCTC) platform, offering an AI chatbot known as AskDisha 2.0. This chatbot provides users with various services, including ticket reservations, refund processing, and essential information retrieval.

Here's a comprehensive overview of IRCTC’s AI chatbot:

Understanding AskDisha 2.0

AskDisha 2.0, also known as Digital Interaction TO Seek Help Anytime, is an artificial intelligence and machine learning-based chatbot powered by CoRover.AI. The chatbot supports Hindi, English, and Hinglish languages and is accessible on both the IRCTC mobile app and website.

It simplifies various services offered by the train ticket booking platform, such as booking tickets, checking PNR status, and canceling tickets, through simple commands.

Moreover, AskDisha 2.0 supports voice commands, allowing users to access services hands-free.

Key Services Offered by AskDisha 2.0

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

Accessing AskDisha 2.0

• AskDisha 2.0 is available on the IRCTC website and mobile app.
• To access it, open the official IRCTC website.
• Locate the AskDisha 2.0 logo at the bottom right corner of the homepage.
• Enter the required details or type your query in the text box.
• Alternatively, click the ‘microphone’ icon to speak your command.

To use AskDisha 2.0 on your smartphone:

• Download the IRCTC Rail Connect app.
• Find the AskDisha 2.0 icon and start typing or speaking your query.